Cancel purchase

As a consumer within the EU/EEA, you have the right to cancel your purchase within 14 days of receiving your order, without stating a reason, in accordance with the EU consumer rights directive (2011/83/EU).

Select the option below that applies to you.

My order has not yet been shipped

If your order has not yet left our warehouse, we will do our best to stop the shipment before it is sent out. No return shipping or handling fees will be deducted, and any payment will be refunded in full within 2–5 business days.

You will receive a confirmation by email once your request to cancel the purchase has been registered.

Fill out the form below!

My order has already been shipped

If your order has already been shipped from our warehouse, we ask that you register your canceled purchase as a return. You will then need to wait for the delivery before sending the item back to us.

To be eligible for a refund, the returned items must be unused, undamaged, and returned in their original packaging. If the item has a seal for hygiene reasons, it must be unbroken.

Once your return has been received at our warehouse, processing may take up to 14 days. The refund may then take 2–5 business days to appear in your account, depending on the payment method used at the time of purchase.